Patient Information

Our aim is to help you reach and maintain an optimum level of dental and oral health.

Located at Upper James and Fennell, in the Mountain Plaza Mall in Hamilton, Ontario.

Thank you for your interest in Dentistry On The Mountain. We will do our best to make your visits pleasant and comfortable and we take pride in our standards of dental care.

Appointments

Our receptionists are available during office hours to schedule your appointments. If you are unable to keep the appointment, we will require two business days’ notice in order to avoid a short notice cancellation fee.

Insurance Policy

Know your dental insurance policy. It is not always possible for us to find all the information concerning your insurance plan since insurance companies are not obligated to disclose any or all information to us under the privacy act. We recommend that patients verify their coverage with their insurance company and bring in their dental coverage booklet to their first appointment.

Insured patients are encouraged to provide us the following information about their insurance policy. If in doubt, always ask the insurance company. Information required:

  • Name of insurance carrier
  • Policy number, certificate number (ID) and division number (if any)
  • The anniversary date of the policy, for example is it January 1st or rolling calendar year
  • The annual maximum benefit per patient per year
  • The annual fee guide covered by their insurance policy, example 2007, 2008, 2009 or current
  • Percentage of coverage allowed for diagnostic, preventative, restorative, endodontic, periodontal services and all other major treatments, such as crowns, bridges and dentures.
  • The per person and family annual deductible amount
  • Number of scaling/cleaning units covered per year and frequency etc

Please remember that your dental plan is a contract between yourself and your insurance company.

Privacy Policy

Our office understands the importance of protecting your personal information. We must collect and retain certain personal information in order to provide services to you. Protecting your privacy is important to us. Accordingly, we have established a Privacy Policy, as well as Confidentiality Standards for our employees, to ensure that your personal information is protected by appropriate security safeguards.

Financial Policy

Dentistry on the Mountain is an assignment office, which means that the dental office files the primary and secondary insurance claims on behalf of the patients and requests their insurance company to pay the dental office directly. Patients are required to pay the remaining balance if the insurance company does not pay in full.

We handle all billing details with the insurance company. If the insurance company denies payment to the dental office directly, the patient will be notified and the patient will be responsible for payment to the dental office and collecting the money from their insurance company.

It is our policy to provide patients with their bill and encourage each patient to review and understand what treatments have been performed. Our dental office may provide monthly payment plans to patients who qualify with good credit history.

O f f i c e   H o u r s
Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday
10:00 am - 8:00 pm

10:00 am - 8:00 pm

10:00 am - 8:00 pm

10:00 am - 8:00 pm

10:00 am - 6:00 pm

10:00 am - 5:00 pm

Closed

Learn about our Student discount program